Type of Work:   0-2 years experience required

diptyque-- Our Luxury Fragrance House has established itself as one of the leading, most innovative brands in the home and personal fragrance industry today. We are recruiting a Full Time brand ambassador with relevant sales experience in the luxury sector for our Toronto location. The ideal candidate is sales and goal oriented and will assist in meeting and exceeding sales goals for our boutique. Responsibilities include but are not limited to: Purpose To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service. Enhance the client experience Greets and welcomes clients throughout all areas of the store Connects with clients in a genuine and meaningful way Provides clients advice and knowledge that they may not have realized they needed Makes every client interaction a personal and seamless experience Exhibits behaviors that support client satisfaction goal (KPI) Boost sales through omni channel and out of home base selling Educates self and client on merchandise, events, promotions, policy and services Demonstrates expert styling and brand knowledge Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel Graciously takes returns and offers options based on client’s needs Takes an omnitude approach to identify and recommend merchandise across all channels Utilizes selling tools and store technology to sell across all channels effectively Promotes benefits of the AYS program Achieves personal sales and boutique KPI goals Cultivate and grow client base Cultivates the client relationship through personalized connection Acquires and builds client base primarily through forming relationships with new clients and maintaining/retaining/building spend of existing clients Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business Champion operational excellence Assists in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments) Follow and implement company policies and procedures Completes daily opening/closing checklists Contribute to team success Partners with others to provide the best client experience Actively creates a positive work environment through teamwork and collaboration Maintains positive working relationships throughout the company QUALIFICATIONS: Minimum of 3 years of sales experience in luxury retail industry; beauty experience a plus Proven ability to drive positive customer experiences that build loyalty and deliver measurable results Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; Industry awareness and strong business acumen; Strong verbal and written communication skills and excellent organizational skills; Passion for the Beauty and Fragrance Industry; Flexibility to work a retail schedule which will include evenings, weekends and holidays.' 'Work Remotely No

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Type of Work:   2-5 years experience required

diptyque- Luxury Fragrance House has established itself as one of the leading, innovative brands in the home and personal fragrance market today. We are recruiting an experienced boutique manager, to develop and manage all aspects of the business, while upholding the highest level of customer service within our boutique. Job responsibilities include, but are not limited to: Drive store sales results to reach goals daily and achieve company targets Assist with team recruitment, training, and developing an effective sales team Coach and develop successful associates Effective communication with all levels of upper management Manage staff scheduling and approve weekly payroll Provide constructive feedback, resolve all concerns and take disciplinary action as needed Maintain strong product knowledge of the brand Implement and maintain visual and merchandise standards Build and maintain strong relationships with the team, customers, and colleagues Prepare daily, weekly, and monthly reports Suggest and implement business plans that will increase profitability Develop and execute store events Ensure company policy and procedures are adhered to Oversee store operations, including, but not limited to maintaining stock (organization, replenishment, and inventory control) and store cleanliness and general housekeeping Ad hoc projects as assigned Job Requirements: Previous luxury retail experience a must; Familiarity with this particular customer base a strong plus Strong business accountability and follow through Proven ability to drive sales results Coaching and staff development experience Experience creating and maintaining a strong clientele base Strong communication skills, both written and verbal Flexibility to work nights and evenings as needed

Application Medium:

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Type of Work:   2-5 years experience required

diptyque- Luxury Fragrance House has established itself as one of the leading, innovative brands in the home and personal fragrance market today. We are recruiting an experienced Assistant Boutique Manager to assist the Boutique Manager. The ABM will represent the brand as a diptyque Ambassador by being a dynamic and inspiring leader possessing a strong background in relationship building skills, with both external and internal clients. OVERVIEW: The Assistant Boutique Manager is a preparatory role to the Store Manager and parallels the FM’s leadership presence. The ABM is a transformative leader, who serves as the key strategic partner to the Flagship Manager on all facets of the operation of their store. This individual is responsible for the development of a subset of selling leadership while indirectly leading all frontline leadership toward common goals. The ABM sets the standard for an outstanding customer shopping experience and drives the engagement of their team while strengthening relations and team spirit across the business. ESSENTIAL FUNCTIONS: Deliver performance metrics to plan in store. Analyze store metrics and partner with FM to drive sales with both internal and external clients. Contribute to daily/weekly/monthly business analysis and reporting. Cultivate a customer centric store culture; be a vocal advocate for needed improvements to support the in-store customer experience. Actively model outstanding customer care; participate in and lead the execution of top customer strategies. Achieve CRM KPI targets. Assist Store Manager with the development and implementation of Retail Action Plan. Provide constructive feedback to Management on Store performance. Execute merchandising strategies and provide suggestions based on sell-through Partner with FM to drive Boutique Associate engagement by building teams committed to a diverse and inclusive environment, supporting a culture of learning and development, and providing consistent and feedback that drives employee engagement and retention. Partner with the FM to engage and develop client relationships through multiple channels. People Management when manager is absent (e.g. lead, motivate and coach team). Embody diptyque values in terms of grooming, language/storytelling and behaviors and ensures that the Staff is also aligned. Ensure diptyque’s positioning as a true luxury brand by providing the highest level of client care and satisfaction. Protect confidential company and/or client information. Be responsible for operations of store including but not limited to: opening and closing checklists, implementation and maintenance of company policies and procedures, cash handling, updating of store manual, relevant emergency procedures, employee training and education. Optimize store schedule, organize and plan activities ensuring that the available resources can manage the expected workload. Help prepare and animate daily briefings: Share and explain store performance + sales target on a daily basis to the team Communicate any information relative to diptyque/market/product/events Attend meetings and calls in manager’s absence. Stock management and product allocation. Assist in inventory optimization: monitor inventory levels (deliveries, saleables and non-saleables, transfers, warehouse returns). QUALIFICATIONS: Minimum of 3 years of sales management experience in luxury retail industry; beauty experience a plus Bachelor’s Degree in a related field is preferred; Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business; understanding of retail KPIs. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results; Ability to manage competing priorities; be self-motivated, focused and proactive. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; Industry awareness and strong business acumen; Strong verbal and written communication skills and excellent organizational skills; Passion for the Beauty and Fragrance Industry; Flexibility to work a retail schedule which will include evenings, weekends and holidays.

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Type of Work:   No experience required

Application Medium:

Apply via Email

Type of Work:   2-5 years experience required

Who We Are: Reformation is a fast-growing company that proves fast fashion and sustainability can coexist. With both our HQ and our own factory based in Los Angeles, we combine stylish, vintage-inspired designs with sustainable practices. We release limited-edition collections every week on our website and in our brick and mortar stores. We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2. Sales Supervisor: No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals. Reporting to the Store Manager, essential responsibilities include but are not limited to: What You’ll Do: Consistently meet and exceed sales goals Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships Contribute to a technology led in-store experience for customers that both surprises and delights them Maintain extraordinary customer experience feedback scores on service evaluation through NPS. Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products. Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership Maintain seamless store operational procedures, maintain weekly workflow. Support merchandising presentation strategy and concept standards, lead and train staff as needed Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback Uphold and lead by example with all policies and procedures Display a dedicated approach to motivate and support sales associates Onboard new hires while providing in the moment coaching to improve performance of existing associates Contribute and lead through training and customer experience programs Maintain and manage a professional, healthy, and productive work environment alongside team in store What you’ll bring: Minimum of 3 years Retail Experience required. Experience working with a sales or retail organization and/or operationally intensive business. Ability to work in a fast-paced and ever-changing environment Strong interpersonal skills and the ability to interact effectively with diverse personalities Driven approach to take on new challenges with the self-motivation for your work and career Excellent communicator with a passion for people An effective and expedient problem-solver with a keen attention to detail Positive attitude and feels there is no task too small and no task too large Full Time, Hourly Available to work a minimum of 30 hours per week, but up to 40 hours per week Daily open availability across a full 7 day work week Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business) References required Benefits & Perks: Health, vision, and dental insurance for eligible employees Paid vacation, sick, holidays & volunteer time-off for eligible employees Mission based company + casual and entrepreneurial work environment 401K with company match Clothing discount To Apply: Please submit your resume and a short cover letter through the 'careers' section on our website telling us about yourself and why you are a great fit for Reformation!

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Type of Work:   0-2 years experience required

What This Position is All About As a member of the Asset Protection team you will be accountable for all aspects of loss prevention as they relate to store and corporate objectives. You will have the ability to work productively with Customer and Associate groups within the store to ensure all objectives are clearly communicated and executed. You have a proven track record of searching out operational deficiencies as they relate to Asset Protection and the ability to apply effective solutions. Who You Are: Capable of generating new ideas and solutions to everyday challenges. Can effectively approach issues and identify opportunities from a unique perspective. Constantly looking for opportunity to improve the way things are done. You have a can-do attitude You have a flexible schedule, which can allow you to work evenings and weekends if need be You also have: Should have valid region/market specific security license. Only Exception - Nova Scotia and Saskatchewan license is not required. Awareness of retail procedures and criminal civil proceeding process is an asset As the Asset Protection Associate, you will: Actively assist in the co-ordination of the timely and accurate execution of all asset protection initiatives as per Company standards Effectively use of store communication systems as a vehicle for asset protection initiatives Conduct store audits, support store policies and procedures ensuring compliance Detect and arrest shoplifters and complete related documentation Execute Asset Protection procedures to reduce shortage Your Life and Career at HBC: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount #HBAssetProtectionInvestigator Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Application Medium:

Type of Work:   0-2 years experience required

What This Position is All About As a member of the Asset Protection team you will be accountable for all aspects of loss prevention as they relate to store and corporate objectives. You will have the ability to work productively with Customer and Associate groups within the store to ensure all objectives are clearly communicated and executed. You have a proven track record of searching out operational deficiencies as they relate to Asset Protection and the ability to apply effective solutions. Who You Are: Capable of generating new ideas and solutions to everyday challenges. Can effectively approach issues and identify opportunities from a unique perspective. Constantly looking for opportunity to improve the way things are done. You have a can-do attitude You have a flexible schedule, which can allow you to work evenings and weekends if need be You also have: Should have valid region/market specific security license. Only Exception - Nova Scotia and Saskatchewan license is not required. Awareness of retail procedures and criminal civil proceeding process is an asset As the Asset Protection Associate, you will: Actively assist in the co-ordination of the timely and accurate execution of all asset protection initiatives as per Company standards Effectively use of store communication systems as a vehicle for asset protection initiatives Conduct store audits, support store policies and procedures ensuring compliance Detect and arrest shoplifters and complete related documentation Execute Asset Protection procedures to reduce shortage Your Life and Career at HBC: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount #HBAssetProtectionInvestigator Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Application Medium:

Type of Work:   0-2 years experience required, 2-5 years experience required

We’re looking for a leader with a strong background in customer service to join our team! As the Store Manager, your focus will be to drive success and manage a passionate team. The key objective is to inspire a hardworking team, help grow the business, create a great customer experience, and hit sales targets. QUALIFICATIONS 2+ years in a customer service based roll POSITION DUTIES Recruit and hire a high performing sales team Serve as a brand ambassador by wearing product, providing company background, and product knowledge Manage performance of each staff member Opening and closing duties Lead your team by example Strive and exceed daily sales targets Analyze and implement changes when necessary to meet sales targets, re-merchandise, and replenish product levels. Share your expert product knowledge with team and customers Create and implement a strategy to run a successful store Have an open and positive relationship with your team, be available to have hard conversations when needed, and give constructive criticism Train staff on policies and procedure, expectations, brand culture, and customer experience Oversee the store - inventory counts, repairs, inventory transfers, back stock organization, incoming inventory, inventory counts, Keep the store organized and clean Communicate regularly with head office Create and manage store schedule, schedule conflicts, and staff purchases WHAT YOU’LL BRING Ability to work well with others in a professional environment Exceptional communication skills, both written and verbal Ability to thrive under pressure to meet deadlines and targets Excellent decision making and problem resolution skills Strong planning and time management skills Detail oriented, punctual, and organized Knowledge of google suite (drive, docs, calendar, mail) Drive to give exceptional customer experience Ability to lead and inspire a team Deep desire to put drive and effort into your work Passion for growing a small business

Application Medium:

Apply via Email

Type of Work:   No experience required

Are you looking for an opportunity to work with sales in a cutting-edge, global, luxury fashion-house? We are currently looking for full-time Client Advisors for our first Retail store in Canada, within the Yorkdale Shopping Centre, Toronto. The role As Client Advisor at Acne Studios you will be responsible for creating sales and business results along with a superior customer experience. We work with well-developed sales and customer relationship building processes. Your main tasks will be to care for our customers in the studio but also through the whole customer cycle to create sales and loyal customers. As Client Advisor you will support in delivering a superior customer experience through securing stock-taking, pricing, stacking and displaying the studio. You will also support in maintaining high quality administrative procedures for the studio. You will get to work in a global company with an international customer base in a team with dedicated and passionate colleagues. Our focus is to work closely with customers, building long-term relationships and you will receive a comprehensive training in retail sales. You We are looking for you who are passionate about fashion, the Acne Studios brand and driving sales and creating results. You need to have previous proven retail, CRM and client telling experience. You also need to be fluent in English. As a person you are highly-motivated with the ability to take own-initiative to solve issues while also being a supportive team-player with a desire to collaborate. You are social and out-going with the ability and interest to create relationships with others and the curiosity to understand the customers’ needs. You have a mindset for creating quality and you are reliable and punctual. We believe that you who can work in a fast moving and dynamic environment and adapt to different customers and situations will be successful in this position. In the retail business you need to be flexible with your working schedule. Apply today! We interview candidates continuously.

Application Medium:

Apply via Email

Type of Work:   No experience required

Are you looking for an opportunity to work with sales in a cutting-edge, global, luxury fashion-house? We are currently looking for part-time Client Advisors for our first Retail store in Canada, within the Yorkdale Shopping Centre, Toronoto. The role As Client Advisor at Acne Studios you will be responsible for creating sales and business results along with a superior customer experience. We work with well-developed sales and customer relationship building processes. Your main tasks will be to care for our customers in the studio but also through the whole customer cycle to create sales and loyal customers. As Client Advisor you will support in delivering a superior customer experience through securing stock-taking, pricing, stacking and displaying the studio. You will also support in maintaining high quality administrative procedures for the studio. You will get to work in a global company with an international customer base in a team with dedicated and passionate colleagues. Our focus is to work closely with customers, building long-term relationships and you will receive a comprehensive training in retail sales. You We are looking for you who are passionate about fashion, the Acne Studios brand and driving sales and creating results. You need to have previous proven retail, CRM and client telling experience. You also need to be fluent in English. As a person you are highly-motivated with the ability to take own-initiative to solve issues while also being a supportive team-player with a desire to collaborate. You are social and out-going with the ability and interest to create relationships with others and the curiosity to understand the customers’ needs. You have a mindset for creating quality and you are reliable and punctual. We believe that you who can work in a fast moving and dynamic environment and adapt to different customers and situations will be successful in this position. In the retail business you need to be flexible with your working schedule. Apply today! We interview candidates continuously. If we find the right candidate the position may be filled before the last day of application.

Application Medium:

Apply via Email

Type of Work:   0-2 years experience required

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Application Medium:

Type of Work:   2-5 years experience required

SUCCESS DESCRIPTION As a leader within Giorgio Armani Corporation, you will be part of a diverse leadership and sales team, who you will inspire and motivate each day. You will work with the General Manager to align the entire team on driving sales, providing an excellent client experience, building strong talent and ensure the store operates efficiently and effectively. Your ability to combine entrepreneurial spirit, passion for the brand and knowledge of the luxury/retail business with organizational skills to manage the store will greatly influence the client and associate experience. As an Assistant General Manager, you will also provide input on merchandising, marketing, and client relationship strategies. Your daily presence on the sales floor will provide you the opportunity to understand the business on the front line, and you will have the opportunity to use the insights to improve the store’s business. You will help shape and execute store strategies to build trusting relationships with clients and associates to drive revenue. In addition, you will be accountable for ensuring appropriate communications are cascaded throughout the team. To succeed in this role you are willing to lead by example and with integrity, collaborate, be intellectually curious, strategic, lead through ambiguity and change and results oriented. As a key support for the General Manager, you will also be responsible for the end-to-end management of the store and its team, including labor and supply budget. DUTIES & RESPONSIBILITIES DRIVE RESULTS ▪ Inspire sales team to drive revenue to achieve or exceed sales plans and profitability expectations for the store ▪ Execute strategies and associate goals to maximize store sales and create action plans to meet commercial objectives ▪ Leverage awareness of market, competitors and local client activation strategies to analyze business relative to competitive landscape and local trends ▪ Provide input into merchandise strategy based on local needs to support sales strategies EXCELLENCE IN CLIENT EXPERIENCE ▪ Build exclusive, long-lasting, trusting relationships with clients by leveraging Client Relationship Management (CRM) strategies to ensure reachability expectations are met ▪ Promote a client centric sales experience that is representative of the brand and achieves Key Performance Indicators (KPIs), i.e. Conversion and UPT targets ▪ Ensure team is establishing connection with clients in line with brand and selling ceremony expectations (Client Journey) to build relationships and drive client retention ▪ Coordinate OMNI channel and client initiatives (CRM) aligning team on in-store execution TALENT MANAGEMENT ▪ Responsible maintaining a positive and energetic team culture, with a high performing sales team ▪ Motivate team through positive feedback and celebrate individual/team accomplishments ▪ Partner on Talent Acquisition for store, proactively recruiting and identifying candidates that reflect our expectations of client experience and brand ▪ Responsible for the end-to-end Associate experience, ensuring onboarding to off boarding and all phases in between are managed to standard. Focused attention on implementation and follow-up on all training programs, including Product Knowledge and Client Service ▪ Maintain a frequent cadence for reviewing associate performance and take thoughtful action to quickly hold associates accountable for results in partnership with the General Manager and Human Resources VISUAL ▪ Ensure visual merchandising and presentation reflects brand standards and compliance to directives ▪ Execute all corporate merchandising directives ▪ Analyze product results across all departments to evaluate successes and opportunities, and action plan to drive growth or course correct where needed in partnership with General Manager ▪ Ensure the selling floor is neat, clean and organized and reflects the correct visual image OPERATIONAL EXCELLENCE ▪ Accountable for operational excellence, including achieving Inventory targets ▪ Responsible for effectively communicating with appropriate business partners, as it relates to inventory matters (capacity, allocation and logistics) ▪ Ensure up-to-date permits and inspection certificates are available in-store ▪ Ensure proper and efficient maintenance of all back of house systems inclusive of receiving stock shipments, transfers, markdowns and handling of defective merchandise ▪ Ensure the compliance of all company policies and procedures EXPENSE OPTIMIZATION ▪ Support General Manager in achieving store Profit & Loss results, specifically revenue and labour expense ▪ Manage store schedule ensuring talent is planned to drive sales and meet client experience needs ▪ Share insights based on analytics to influence store budgets and staffing structures MANAGER-ON-DUTY ▪ Set the example and act as the Manager-On-Duty (MOD) delivering a strong client experience and achieving sales targets through the sales team for a given period of time ▪ Lead the team that delivers the experience, every day with every visitor. Acts as the ambassador for the brand and sets this expectation for each of the associates. Creates brand awareness, motivates people, and delivers financial results. QUALIFICATIONS & SKILLS ▪ Minimum Three (3) years of experience in similar retail management field ▪ College/Post-Secondary degree preferred ▪ Excellent communication (verbal and written) skills and the ability to influence partners and motivate direct reports ▪ Demonstrated experience in executing Sales Management Trainings and Presentations ▪ Proficiency with Retail Systems and Office programs, i.e. Excel, Word and PowerPoint ▪ Open availability and able to work a flexible schedule, including holidays, nights and weekends ▪ While not required, Italian, Spanish, French, Mandarin or other language skills are considered a strong asset PHYSICAL DEMANDS ▪ Sitting at desk – Frequent ▪ Standing/Walking within store environment – Frequent ▪ Lifting/Carrying up to 50 lbs boxes, mannequins & other items – Occasional ▪ Push/Pull moveable shelving and doors – Occasional ▪ Climbing stairs and ladders – Occasional ▪ Reaching below/above should to reach higher items on shelves – Frequent ▪ Fine Motor Tasks: computer use, garment steaming, applying removing sensor tags etc. - Frequent ▪ Auditory & Vision: hear & see safety signals, read labels, registers, computers etc. - Constant COGNITIVE DEMANDS ▪ Communication: verbal & writing – Constant ▪ Supervise Teams: direct team members, monitor performance, ensure safety – Constant ▪ Plan: strategize to drive business – Constant ▪ Fine Audit/Analysis: accuracy of transactions, inventory etc. – Frequent ▪ Administrative Tasks: various – Frequent

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